Conferencing FAQ
DO YOU OFFER OPERATOR ASSISTED
CALLS?
Yes, we recommend operator assisted for calls over 100 participants.
Click on live support for pricing.
WHAT IS THE CAPACITY LIMIT
FOR OPERATOR ASSISTED CALLS?
No capacity limits we can manage operator assisted calls with
thousands of participants. We have pricing by participant
or by 500 participant blocks.
DOES THE RATE PER MINUTE INCLUDE
BOTH CONFERENCING AND WEB PRESENTING?
Yes. one flat rate for both.
CAN I DIAL OUT TO PARTICIPANTS
WORLDWIDE?
Yes, dial the participant's telephone number preceded and
followed by the * key.
North America: * 1 + area code + telephone number *
International: * 011 + country code + area code + telephone
number *.
CAN I GET AN OPERATOR FOR TECH
ASSISTANCE ON A CALL AT ANYTIME?
Yes, by dialing *10* an operator will come on the line to
assist with any technical issues you may be having. e.g. calling
out to a participant, muting a line with static or noise,
troubleshoot access or quality issues. There is no additional
charge for operator assistance through dialing *10*
WHAT DOES CPM STAND FOR?
Cost per minute per participant
IS THERE ANY MONTHLY MINIMUM
FEES?
No. The service 100% pay as you go. If you have no usage for
the month you have no bill.
CAN I JUST USE THE SERVICE
FOR AUDIO CONFERENCING?
Yes. Many clients do, the rate is for all of North America.
You will still be setup with the web platform at no additional
charge. Keep in mind we run live online training's for new
clients twice a week.
WHAT TYPE OF TRAINING DO YOU
OFFER?
Unlimited training on all aspects of the platform. Training's
are actually live presentations using the service. Once you
have an account setup you can participate in the training
which are held twice a week or we can provide a private training
for larger groups
HOW MANY PARTICIPANTS CAN I
HAVE ON AT ONE TIME?
125 if all participants are calling in on the toll free number
we provide you with. If you plan to stream the audio over
the internet in your web presentation you can expand to 250
participants with a mix of 125 toll free callers and 125 audio
web streamers. The next platform is operator assisted for
clients that require 250 participants and up. there is no
limitation to the amount of participants you can have on this
operator assisted platform we can quote you pricing.
HOW LONG DOES IT TAKE TO SETUP
AN ACCOUNT?
All online orders are processed with a normal turnaround time
of 24 hours. Account setup and delivery of your codes and
instructions are e-mailed. We will expedite an order within
4 business hours if you check expedite on the online order.
DO YOU ACCEPT PAYMENT BY CREDIT
CARD?
Yes but not over the internet. All accounts default to monthly
billing. If you wish to pay by credit card our customer service
dept will set that up for you once your account is active.
WHERE CAN I DOWNLOAD THE NEW
4.0 MEETING CENTER APPLICATION SO THAT I CAN RUN 4.0 MEETINGS?
You can download the new 4.0 Meeting Center Application in
the Preferences/General or Tools section of your account.
WHAT SIZE IS THE DOWNLOAD?
12.9 MB.
DOES THE MEETING CENTER APPLICATION
REQUIRE ANY ACTIVE X DOWNLOADS?
All ActiveX controls are embedded in a single download of
the Meeting Center Application. The download includes the
Enhanced Publisher, Microsoft Outlook and Lotus Notes Address
Book Control, Outlook Calendar Control, Desktop VoIP and the
Desktop Icon.
WHAT LEVELS OF ACCESS DO USERS
NEED TO RUN AND/OR INSTALL MEETING CENTER 4.0?
Admin rights are required to install the Meeting Center Application.
Admin rights are not required to use the application.
IS JAVA VIRTUAL MACHINE STILL
REQUIRED TO CONDUCT OR JOIN A MEETING CENTER 4.0 MEETING?
No. Meeting Center 4.0 does not require Java Virtual
Machine. A Javascript-enabled browser is required.
DO POP-UP BLOCKERS NEED TO
BE DISABLED TO CONDUCT OR JOIN 4.0 MEETINGS?
No. Pop-up blockers do not need to be disabled to moderate
or join 4.0 meetings.
HOW DO I MIGRATE TO THE 4.0
PLATFORM? DOES THE PREVIOUS VERSION OF MEETING CENTER
HAVE TO BE UNINSTALLED?
In order to use 4.0, moderators must install the new Meeting
Center Application. The previous version does not need to
be uninstalled. If you wish to remove previous components,
you can uninstall them via the Tools section of your account.
CAN I EASILY REVERT BACK TO
THE PREVIOUS VERSION OF MEETING CENTER?
Yes. Both versions can be installed and either version can
be used on a per meeting basis. Under Preferences/General,
you can choose either the new Meeting Center 4.0 or Meeting
Center 3.9. Based on your selection, the appropriate version
of Meeting Center will launch when a meeting starts.
HOW WILL THE MEETING
CENTER 4.0 APPLICATION BE DISTRIBUTED TO CUSTOMERS?
The new 4.0 Meeting Center Application is available for download
in your online account, as an MSI for download via link or
on CD (for select customers).
HOW MUCH BANDWIDTH IS NEEDED
FOR SLIDES, DESKTOP VIDEO, DESKTOP VOIP, ETC?
Bandwidth required varies depending on the type of application
you are running. On average, a typical meeting with slides
requires 2kbps, while Desktop VoIP requires an additional
8-10kbps. Video requires an additional 12kbps.
HOW WILL THE DEPLOYMENT OF
MEETING CENTER 4.0 AFFECT PREVIOUSLY UPLOADED CONTENT AND
ARCHIVES?
Presentations that were uploaded before installing version
4.0 will work during a live 4.0 meeting. Presentations created
prior to 4.0 cannot be archived.
HOW DOES THE DEPLOYMENT OF
MEETING CENTER 4.0 IMPACT PREVIOUSLY SCHEDULED MEETINGS AND
ADDRESS BOOKS?
There will be no impact to previously scheduled meetings and
Address Book contacts with the deployment of Meeting
Center 4.0.
HOW CAN PARTICIPANTS JOIN 4.0
MEETINGS? WHAT BROWSERS ARE SUPPORTED?
Participants can join a meeting using the new Meeting Center
Application or via the following browsers:
IE 6.0 + (Windows)
Firefox 1.5 + (Windows/Mac/Linux)
Safari 2.0 + (Mac)
WHAT ARE THE DIFFERENCES BETWEEN
JOINING A MEETING WITH THE MEETING CENTER APPLICATION VS.
BROWSER ONLY?
Participants joining via browser only can successfully participate
in a meeting but will not be able to take advantage of Presenter
capabilities and Desktop VoIP and Video access.
WILL USERS RETAIN THEIR EXISTING
MEETING # AND PIN?
Yes. All customer Meeting Numbers and PINs will remain the
same.
System Requirements for the Meeting Center 4.0
Audio
Using a telephone: A touch-tone telephone
Using Desktop VoIP: A computer equipped with the following:
_ a supported sound card
_ speakers or headphones
_ a microphone (for speaking during the conference).
Web (Moderators)
_ Microsoft Internet Explorer 5.5 with Java script and session
cookies enabled
_ 800MHz or equivalent computer with 96 MB of RAM
(Note: Application Sharing requires 128 MB of RAM and
requirements increase slightly depending on the number of
participants)
_ Windows 2000/XP
_ Internet connection of minimum 56K for Application Sharing,
128K for broadcasting video.
Web (Participants)
Microsoft Internet Explorer 6.0, Mozilla Firefox 1.5 for
Windows/Mac/Linux, or Safari 2.0 for Macintosh
Internet connection of minimum 56K for Application Sharing,
128K for broadcasting video.
Video
Video conferences are available only for video-enabled accounts.
To broadcast a video conference, an industry-standard web
camera using Microsoft Windows WDM Image Capture win32 driver
(correct version needed for webcam)is required. The quality
of the webcam will determine how your video will appear at
the other end.
Archive playback
Archive playback requires Windows Media Player 9 and Internet
Explorer 6.0+.
THE MULTIMEDIA MINUTE
Share data, speak and interact with colleagues without ever
leaving the office. Meeting Center allows you to hold virtual
meetings with the full impact of those held face-to-face.
All you need is a computer, Internet connectivity and a telephone.
ONE SOLUTION AT ONE PRICE
A complete integrated combination of audio conferencing, web
conferencing and desktop video is available through
Meeting Center at a single rate.
ONE RATE FOR AUDIO, WEB OR COMBINATION
PAY ONLY FOR WHAT YOU USE
ONE INTEGRATED SERVICE WITH ALL THE CONFERENCING TOOLS YOU NEED INTEGRATED FEATURES
Advanced Web-Based Audio Management Controls - Including Sub-Conference Rooms, Waiting Room Management, Mute and Un-Mute, Roll Call
Graphics and Animations in Microsoft PowerPoint® Presentations are Retained Adding Impact to your Presentation
On Demand, Audio/Data Archiving and Playback
Synchronized Live Audio/Data Streaming
Microsoft Outlook® Integration
Microsoft Messenger® Integration
Application Sharing Supporting Any Locally Installed Programs.
Guided Web Tours - Pre-Scripted or On-The-Fly
In-Conference Survey and Poll Functionality
E-Learning Quiz Utility with Automated Score Calculation
Multiple Levels of Security: Password Protection, SSL Encryption and Caller ID
Streamlined Participant Entry: No Need for Participants to Download any Applications or Plug-Ins
Interactive Chat Including Group and Private Instant Messaging
Moderator Management Function: Administer Features and Access-Levels Available to Each Participant
Meeting Center
Conferencing on the BBC (Video)
Meeting Center Conferencing aired on BBC World’s business bulletin.
Meeting Center
ON DEMAND AUDIO AND WEB CONFERENCING
Earth Day Survey Shows Companies Have Made
''Green Progress'' Over Last Year
USA Today, April 17, 2008
"Virtual meetings that take place by phone and web conference really started as part of a movement to save costs both in dollars and environmental pollution, and reduced travel continues to be one of the biggest impacts we can make on our environment."
